Return, Refund & Cancellation Policy

At Mountain Ayurveda, we strive to ensure that every product reaches you in perfect condition. Due to the personal nature of our hair care, skincare, wellness, and Ayurvedic products, we do not accept general returns of delivered products. However, we are committed to resolving genuine concerns related to damaged, defective, leaking, or incorrect items.

Damaged, Defective, Leaking or Incorrect Products

If you receive a damaged, defective, leaking, tampered, or incorrect product, please notify us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please provide:

• Order Number

• Clear photographs or videos of the product

• Images of the outer shipping package

• Images showing the batch number and packaging

• A brief description of the issue

Once the claim has been reviewed and verified, Mountain Ayurveda may, at its sole discretion, provide a replacement, store credit, or refund, as applicable.

Returns

For hygiene, safety, and product integrity reasons, Mountain Ayurveda does not accept returns of products that have been successfully delivered and are not damaged, defective, leaking, or incorrect.

Returns will not be accepted for reasons including but not limited to:

• Change of mind

• Personal dislike of the product

• Personal dislike of fragrance, texture, or color

• Incorrect product selection by the customer

• Allergic reactions or individual sensitivities

• Improper storage, handling, or usage of the product

• Failure to follow product instructions

Opened, used, tampered, or partially consumed products are not eligible for return or exchange unless a verified manufacturing defect exists.

Refunds

Refunds may be considered only under the following circumstances:

• A verified damaged, defective, leaking, or incorrect product cannot be replaced.

• Mountain Ayurveda is unable to fulfill an order after successfully receiving payment.

• An order is cancelled before it has been packed, processed, or dispatched.

Approved refunds will be processed to the original payment method within 7–10 business days. Actual credit timelines may vary depending on the customer's bank, payment gateway, or financial institution.

Order Cancellation

Orders may be cancelled only before they have been packed, processed, or dispatched.

Once an order has been dispatched, it cannot be cancelled.

To request an order cancellation, please contact us as soon as possible after placing your order.

Product Quality Concerns

If you believe a product has a genuine quality-related issue, please contact us within 7 days of delivery.

Our team may request:

• Photographs or videos

• Batch details

• Product packaging images

• Additional information necessary to evaluate the concern

Mountain Ayurveda reserves the right to review all quality-related claims before approving any replacement or refund.

Product Disclaimer

Mountain Ayurveda products are formulated using herbal and traditional Ayurvedic ingredients. Individual results may vary depending on hair type, skin type, scalp condition, lifestyle, health conditions, and usage practices.

The information provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Customers are advised to carefully read all product instructions and perform a patch test before using any hair color, cosmetic, or personal care product.

Mountain Ayurveda shall not be liable for any adverse reactions arising from allergies, sensitivities, misuse, improper application, failure to follow instructions, or use contrary to the intended purpose of the product.

Contact Information

Mountain Ayurveda Labs

Email: mountainayurvedalabs@gmail.com

Phone: 8800917341

Address:
G-11, 1st Floor, Site-B,
Surajpur Industrial Area,
Greater Noida,
Gautam Buddha Nagar,
Uttar Pradesh – 201306

Policy Updates

Mountain Ayurveda reserves the right to modify, update, or revise this policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.